![the album cover for Tvxq! - Why? (Keep Your Head Down) [Indie Exclusive]](http://factoryrecords.com/cdn/shop/files/418467307034_1000.png?v=1792703289&width=120)
![the album cover for Tvxq! - Why? (Keep Your Head Down) [Indie Exclusive]](http://factoryrecords.com/cdn/shop/files/418467307034_1000.png?v=1792703289&width=3840)
Frequently asked questions
I’ve placed my order, when will I receive it?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
I received the wrong record. What do I do?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
What do I do if my order arrives damaged?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value. If the order comes in damaged please let us know.
What's your refund and return policy?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
What is Shipping Protection?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.